To choose or not to choose has always been a dilemma since ages for mankind. The great bard had mentioned it in his classics albeit in a different fashion. Yet, the same holds true when we have to select between objects that offer similar facilities. With the information technology throwing up varieties in abundance on every conceivable issue, how to choose the best managed service provider software also has its share of selection dilemma.
The answer to this question of how to choose the best managed service lies in the aspect of what benefits do we wish to accrue from this selection. The basic features claimed in every managed service provider software are something all are well versed with. That it should provide information about the network and its working. That it should help in diagnosing the network problem and offer means to deploy the solution network wide from one single location. That it should be customisable to meet the changing needs of the business house and its operations are all well established facts and known to exist in every MSP software that is available in the market.
How to choose the best managed service would be best replied if one measured how these basic features are transformed into reality, thereby providing ease of work load on the network manager as well as to meet the requirements of the business house. MSP's are third party vendors who carry out the job of managing the client's network against payment by the client. Any and every managed service system works on this basic business principle. It is therefore imperative that the MSP be of such calibre that it can sense the defect of the network even before its actual occurrence. In short a good MSP should be proactive.
However effective or proactive the MSP is, given Murphy's laws of probability the chance of a breakdown yet occurring on the network is rife. Quick response and speedy restoration in the event of such an occurrence on the network is the mark of a good MSP. Data and applications that process the data are critical objects of an enterprise network. There would be need for the MSP to restore the system to a clean point just before the defect occurred. To do so, taking regular backups of the entire system by the MSP is a pre-requisite. This backed up data would be used by the MSP during the restore process.
The MSP must also be able to advise the client on the various changes that are occurring in the volatile IT field and the possibility or feasibility of implementing the same in the existing network for higher efficiency. An MSP with lax security features would be very dangerous to the health of the enterprise. Holes in the security of an MSP are vantage points for malicious programs to enter into the network and wreak havoc with the data and the application software too. MSP with high features in its security aspects is to be selected.
Credentials of the managed service provider are one other important aspect to be checked and verified prior to deciding on the particular one. Obtaining reference of MSP projects provided and running at other installations would be a good method to check the MSP's authenticity and effectiveness. As a check off list the ideas stated here could help to choose the best managed service provider.
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